Consent Tracking

Return Policy

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About the insideARM.com Store

insideARM.com’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

Consent to call or text customers on their mobile/cellular/smart phone devices is requested consistently across the collections industry. This isn’t surprising: per a fact-sheet published by the Pew Research Center in February of 2018, 95 percent of Americans own a cellphone of some kind. 

After consent has been obtained, the challenge then becomes how to hand off the consent status between parties collecting the debt. This workbook will walk you through some strategies. It includes:

  • Introduction
  • Third-Party Consent Management Whitepaper

Webinar Q&A

  • Does consent to communicate via cell phone include all modes? (i.e. calls vs sms text vs email?) or does specific consent have to be given for each communication mode?
  • How is it different than obtaining a real address and mailing a letter?
  • Additionally, isn't it true that emailing the 1692g notice is not sufficient via email