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"Disparate Impact" is a form of UDAAP -- Unfair, Deceptive, and Abusive Acts and Practices. The tricky thing about UDAAPs: they're usually discovered after the fact, and can be tough to discover.
This Benchmark Report gets insights from your peers as to how their various agencies define and identify disparate impact (favoring one class of consumer over another; offering one class less-favorable settlement options, not offering translation services, etc.).
This information is culled from insideARM members. It is not legal advice, and is not intended to be legal advice.
Get this, as well as policies, procedures, checklists, and peer connections by joining insideARM's Research Assistant. Subscriptions start at $50 a month, but the value is incalculable.