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Escheatment refers to the transfer of property of a person who dies without heirs to the state. For collection agencies, this policy/procedure becomes necessary for those accounts that have been overpaid by a consumer who subsequently dies. Where and how that overpayment is separated, and to whom it is set, makes up the bulk of this.
This Tool gathers together policies and procedures from insideARM members across a variety of debt industry verticals.
These documents can be useful in: