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Currently, only Large Market Participants are under the purview of CFPB examinations. However, any agency that works for one of the LMPs as an outsourced associate can expect to be affected by a CFPB examination. This To the Point document walks you through what you can expect to encounter during one of these examinations.
Even if you're not directly affected, being CFPB-ready can only make your collection agency more compliant.
Author: Compliance Professionals Forum
Length: 63 pages