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One of the many ways that technology is changing and challenging our business is through the increased use of cell phones by consumers. What do you need to know about the rules and guidelines governing your dialing systems when calling cell phones?
Firms need to consider the differences between various kinds of telephone communications and how to avoid collection errors that can cost you real money. There are some practical ideas you can implement that will help you improve your communications compliance, and, over time, limit your company’s regulatory exposure and reduce the overall cost of litigation.
This reference guide distills the information presented in our webinar. It comes complete with a link to the full recording of the webinar – great for use for all-staff trainings and quarterly in-services – as well as the slide deck and full transcript of the webinar. This guide doesn’t just walk through what agencies should and should not be doing, going forward – it contains the full Q&A from the webinar, too.
Product: PDF Download, including link to webinar video, slide deck, and full transcript of the webinar
Pages: 64 pp including appendix
Published: June 2016