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It goes without saying that there are mounting industry pressures on those in the Accounts Receivable Management industry. And the increasing regulatory requirements definitely come at a price to business.

This is a playback of a webinar, sponsored by Interactive Intelligence and produced by insideARM, that talks through what industry experts are doing about their best practices for increasing productivity and adherence, while keeping an eye on the bottom line.


Stefanie Jackman devotes her practice to assisting financial services institutions facing government investigations and examinations, counseling them on fair lending risk and compliance assessments, and defending them in individual and class action lawsuits brought by consumers and enforcement actions brought by government agencies. Ms. Jackman has represented clients that span the financial services industry, including banks and nonbanks, mortgage banking lenders and servicers, debt collectors and buyers, third-party service providers, credit and prepaid card companies, and auto lenders. 

Mike Poncin is a shareholder with the Minneapolis law firm of Moss & Barnett, PA, practicing in its Creditors’ Remedies Practice Group.   Mr. Poncin is licensed to practice law in the state of Minnesota, in addition to being admitted to practice in 20 federal district courts.  Mr. Poncin represents clients across the country, defending against FDCPA, TCPA, FCRA and other consumer law cases.  He is the co-host of the collection industry podcast The Debt Collection Drill featured on insideARM.

Dara Chevlin Tarkowski concentrates her practice on the defense of creditors in litigation matters. She serves as outside general counsel for a national debt buyer and collection agency. Dara has represented clients in multiple regulatory and litigation areas, including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, the Telephone Consumer Protection Act, state unfair and deceptive trade practices laws, the enforcement of class action waivers contained in consumer arbitration agreements and cardholder agreements, state consumer protection laws, state licensing requirements, and state bank regulatory advocacy.

Ian Winder is the Product Manager for the ARM Division at Interactive Intelligence with responsibility for strategic product direction and vision. Ian has over 25 years’ experience in the ARM space primarily as a leader of the technology organization at multiple national and international collection agencies and debt purchasers.