Based on Telrock's technology survey of the industry, this report summarizes survey results and key insights from collections organizations with varying operation sizes and debt types. Learn how the industry responded to the following questions:
1) When was your current collection system implemented?
2) Are you currently prepared to communicate via email & text messaging?
3) Are you currently prepared to manage consumer communication preferences?
4) How much will you rely on vendors to help with technology requirements?
5) How well will you be able to capture, manage, & make available key data?
6) Does your system support omnichannel communications management?
7) Does your system manage contact data & metrics to guide communication strategies?
8) Does your collection system perform real-time processing and updates?