Collections organizations have largely relied on compiled credit bureau and demographic information for their contact strategies. However, these methods typically emphasize quantity over quality: stale data, major gaps in coverage, and lack of any true insight into phone behavior, like the best time and phone number to call to reach a customer. In addition, call blocking and spam-tagging are jeopardizing industry contact rates; 78% of credit and collections companies report their calls being blocked and 74% report their calls being mislabeled as spam1.
With this free whitepaper, learn how collections organizations can significantly improve their contact rates with: