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Arjun Mitra [Image by creator  from ]

Arjun Mitra

President of Global Collections at Firstsource

Firstsource

insideARM.com Contributor

Posts Authored 4

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The End of Outbound Calling and the New Customer Experience Era in Collections

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: Digital Advances Mark a New Era in Debt Collections

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

From Rambling Along to Building a Disruptive Digital Collections System; How Firstsource Thinks Differently

New CFPB Guidelines: Don’t Lose Sight of the Basics

Featured Resources

Learn Why Collection Agencies Must Watch Out [Image by creator  from ]

Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

 [Image by creator  from ]

Case Central Dispute Management Demo

Whitepaper cover text Seven "Must-Have" Collection Capabilities for 2023 and Why [Image by creator  from ]

Seven “MUST-HAVE” Collection Software Capabilities for 2023

Text Charting the Course and Steering Toward Success: The Collections Industry in 2022 Prepared by Aite Novartica November 2022 [Image by creator  from ]

Charting the Course and Steering Toward Success: The Collections Industry in 2022

Graphic cover with text 2022 Understanding the Modern Consumer Survey Results with TCN logo and graphic of laptop, stars, clouds, email symbol. [Image by creator  from ]

2022 Survey Report: Explore and Understand the Modern Consumer’s Expectations

Graphic of video title Working Smarter Not Harder - Reduce Effort, Uphold Compliance, and Increase Revenue [Image by creator  from ]

How Credit Service Company Used Business Intelligence to Increase Revenue without Increasing Effort

Allsec Technologies Whitepaper cover Empathy: The Soul of the Modern Debt Collection Process with a photo of a man and woman shaking hands [Image by creator  from ]

How an Empathy-First Strategy Can Improve Your KPIs

See all featured resources...

Webinars

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Upcoming

Customizable or Configurable? Find the Right Collections Solution for Your Business

23 March 2023 at 02:00 p.m.

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Upcoming

TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

5 April 2023 at 02:00 p.m.

How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]

How to Launch an Omnichannel Collection Strategy

Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]

Breaking Down the CFPB's Opinion on Convenience Fees

Overcoming Communication Barriers to Reach Your Accounts [Image by creator Editor from insideARM]

Overcoming Communication Barriers to Reach Your Accounts

How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries [Image by creator Editor from insideARM]

How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

The Vendor Management Masterclass III [Image by creator Editor from insideARM]

The Vendor Management Masterclass III

Vendor Management Masterclass: Managing Your Vendors [Image by creator Editor from insideARM]

The Vendor Management Masterclass II

The Vendor Management Masterclass I [Image by creator Editor from insideARM]

The Vendor Management Masterclass I

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