Stephanie Eidelman [Image by creator  from ]

Stephanie Eidelman

CEO at insideARM

insideARM logo [Image by creator insideARM from ]

insideARM

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Posts Authored

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Who is REALLY Your Customer? How You View this Changes Everything.

Illustration of a table with the word "LOANS" in the middle, surrounded by people's arms pointing to charts and money [Image by creator ribkhan from AdobeStock]

Former Students With Defaulted Federal Loans Are Missing Out on a Key Cares Act Benefit

 [Image by creator GVictoria from AdobeStock]

CFPB Study of Consumer Finances Following Early Pandemic is Positive. Will Coming Months Paint a Different Story?

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

It’s Time to Think Differently About the Possibilities of Text Communication

Photo of road winding through desert terrain with snow capped mountains in the background. A yellow road sign that displays an arrow that curves left. [Image by creator wakr10 from AdobeStock]

Federal Student Aid Cancels Second of Three NextGen Solicitations, Makes Awards in One

Stephanie Eidelman and Michael Meyer [Image by creator  from insideARM]

Creative Thinking is the Key to Survival: A Conversation with Michael Meyer of MRS BPO

Dan Womack and Stephanie Eidelman [Image by creator  from insideARM]

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

Stage curtain slightly opening [Image by creator yodiyim from AdobeStock]

Behind the Scenes of Student Loan Payments During Covid-19

Brian McManamon and Stephanie Eidelman [Image by creator  from insideARM]

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

Stephanie Eidelman interviews Ed Bills [Image by creator  from insideARM]

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

Bryan Houston and Stephanie Eidelman [Image by creator  from insideARM]

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

New York skyline and Statue of Liberty [Image by creator THANANIT from AdobeStock]

Amidst Pandemic, NYCDCA Adopts Debt Collection Rules Regarding Language Access

Stephanie Eidelman interviews Tim Collins [Image by creator  from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator  from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator  from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

Stephanie Eidelman and Rebekah Johnson [Image by creator  from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson