8
Apr

COVID-19 Planning for ARM: 5 Tips to Shift to At-Home Agents with The CMI GROUP

As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Join this upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns.

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April 8, 2020, 1 p.m. April 8, 2020, 2 p.m.
From
8 April 2020 at 01:00 p.m. ET
To
8 April 2020 at 02:00 p.m. ET
Duration
60 minutes

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As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for the financial services sector where compliance concerns are a top priority.

Join this upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns. In addition, contact center strategists will provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.

Speakers:
  • Matt Ernst, CIO, The CMI Group
  • Steve Solomon, COO, The CMI Group
  • Boris Grinshpun, General Manager, Digital Solutions, LiveVox, Inc.
  • Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.

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