As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges. This is especially true for the financial services sector where compliance concerns are a top priority.
Join this upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns. In addition, contact center strategists will provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents.
- Matt Ernst, CIO, The CMI Group
- Steve Solomon, COO, The CMI Group
- Boris Grinshpun, General Manager, Digital Solutions, LiveVox, Inc.
- Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.