So now you have a digital-first partner. What do you need to know about measuring their success? Digital KPIs extend past traditional call center metrics. How does your partner measure up?

Presented by iA Strategy & Tech, with generous support from LexisNexis Risk Solutions and Katabat.

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Nov. 3, 2021, 1 p.m. Nov. 3, 2021, 2 p.m.
3 November 2021 at 01:00 p.m. ET
3 November 2021 at 02:00 p.m. ET
60 minutes

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During this session, experts Shantanu Gangal (Prodigal), Peter Lyons (Firstsource),  Michael Orefice (Bridgeforce), Ray Peloso (Katabat), and Chris Repholz (The CCS Companies) will discuss:

  • How to measure website success
  • Channel optimization
  • Data gathering, sharing, and processing

Plus, what's next in digital solutions, and where should you (and your partners) be investing?

Remember, audience questions are welcome, so come prepared to ask the experts!

This is part 3 of a 3 part webinar series about how to build a digital RFP.