Industry Veterans Launch New Agency Model

John McNamara, formerly Chief Operating Officer of Asset Management Outsourcing, Inc. and Bret Crandall, formerly Director of Operational Support for Focus Receivables Management, LLC, today announced their intent to launch a new class of debt collection agency. Named Fidelis Recovery Solutions, Inc. after the Latin word, ?fidelis? which means faithful and trustworthy, this new venture is structured to provide both low cost and customized solutions for debt buyers and original creditors.

?This is truly an exciting venture,? said McNamara, President and CEO of Fidelis. ?We are building an agency the right way from the ground up. As a startup, we can build in the flexibility, reliability, and atmosphere for innovation that our clients and employees deserve. Furthermore, this green field approach allows us to keep down the cost of non-revenue generating infrastructure.? McNamara went on to say that operators in agencies large and small spend a good deal of time and effort working through and around legacy systems, dialers and cultures. The chance to build integrated systems that support a healthy production culture rather than get in the way of it gives Fidelis a leg up at a critical juncture in the debt collection industry.

Said Bret Crandall, COO of the new firm, ?Many of my peers lament the consolidation of creditors in our industry. I have a different take on things; there are now more creditors than ever. Some of the most sophisticated and demanding creditors today are debt buyers. They need good, licensed, bonded, responsible, technically proficient partners who understand the challenges they face and can deliver. Fidelis is being built recognizing that the business model for our industry has changed. Margins are thinner; client expectations are higher. The industry is forever changed; Fidelis is being built with that reality in mind.