MANCHESTER, United Kingdom — Phillips & Cohen Associates (UK), Ltd., the UK arm of the globes’ leading deceased account management specialist, today announced its intention to start providing Mortgage Administration Services with immediate effect.
After a lengthy and stringent authorisation process, the business is delighted to confirm that it has obtained permission to provide Mortgage Administration Services from the UK Financial Conduct Authority (FCA).
The group, which already delivers market leading compassionate recovery solutions to over 75 of the UK’s largest financial institutions and similarly in its other markets, Australia, Canada and the US, is now in dialogue with clients to expand existing partnerships to incorporate first and second charge Mortgage Administration services.
In commenting on the decision to expand its existing service provision into the Mortgage Administration market, Managing Director International, Nick Cherry commented, “Phillips & Cohen has an impeccable record across the globe in providing highly specialized deceased account management services in the unsecured market and I am certain that our uniquely empathetic approach will be welcomed in the mortgage administration space, where demonstrating appropriate forbearance and support for consumers is of critical importance.”
Co-Chairman/CEO, Adam Cohen added, “For the majority of consumers, their largest financial transaction in life will be a mortgage and ensuring appropriate treatment for these accounts is a significantly positive step for the industry. The unique Phillips & Cohen approach to deceased account management will enhance client brand reputation and improve the customer experience by providing a compassionate service at the most sensitive of times in the credit management cycle.”
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About Phillips & Cohen Associates International, Ltd.
Phillips & Cohen Associates International Ltd. is the international arm of Phillips & Cohen Associates Ltd, a business which built its reputation in the debt recovery industry by providing specialised probate collections services to clients, enabling them to realise additional recoveries and deliver tangible “Treating Customers Fairly” process enhancements. We are an award-winning industry leader providing expert niche collection services recognised for our unique and compassionate style of customer interaction. Phillips & Cohen Associates, Ltd. operates from 6 offices across the US, Canada, the UK and Australia and works for many of the globes leading financial institutions across a wide range of industry sectors, including banking and finance, home shopping, utility, healthcare and debt purchase. Web: www.phillips-cohen.com