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Stephanie Eidelman interviews Tim Collins [Image by creator  from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

9 June 2020

Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator  from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

8 June 2020

Friendly-looking employee wearing an apron opening the door to a restaurant [Image by creator Panumas from AdobeStock]

Nevada Allows Collection Agencies to Re-Open

8 June 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

2 June 2020

Referee indicating timeout [Image by creator sixdays from AdobeStock]

Nevada Extends Collection Moratorium Until June 30

1 June 2020

Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

29 May 2020

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Debt Collection Complaints Down? CFPB Releases COVID Edition of Complaint Bulletin

27 May 2020

Image of a compass with the arrow pointing towards the word "trend" [Image by creator Olivier Le Moal from AdobeStock]

Data Shows Increase in Electronic Payments by Consumers After Receiving Stimulus Check Direct Deposits

27 May 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Idaho Extends Temporary Guidance Relaxing Branch Licensing for Work From Home Licensee Employees

26 May 2020

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

26 May 2020

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

22 May 2020

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Connecticut Extends its No-Action Position Regarding Licensure of Home Branch Offices During COVID

21 May 2020

Store with a "Sorry we're closed" sign hanging in the door [Image by creator Pitamaha from AdobeStock]

Maryland Issues Guidance for Collection Agencies Closing Temporarily or Permanently

18 May 2020

File drawer with one folder in focus, labeled "Licenses" [Image by creator tashatuvango from AdobeStock]

Minnesota Extends Work-From Home Guidance for Collectors

18 May 2020

US Capitol Building [Image by creator Gary from AdobeStock]

Big FCRA Changes Ahead? HEROES Act Would Ban Reporting of Adverse Information During National Emergencies—But Is This Workable?

18 May 2020

Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator  from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

15 May 2020

US Capitol Building [Image by creator Gary from AdobeStock]

House Version of New Stimulus Package Proposes Debt Collectors Go Into Debt So Consumers Don't Have To

14 May 2020

Stephanie Eidelman and Rebekah Johnson [Image by creator  from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson

12 May 2020

Image of lots of white paper boats sailing upstream, with one blue boat to the side [Image by creator Worawut from AdobeStock]

The U.S. Needs Thousands of Contact Tracers; Know Who is Ideally Suited? You Are.

12 May 2020

 [Image by creator Frank Fennema from AdobeStock]

A Guide to Reopening Your Business After the COVID-19 Shut Down

11 May 2020