Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

Many in the collections industry consider omnichannel to be the digital strategy of the future, but what does that actually mean? What does a true omnichannel strategy look like? How does that differ from a multichannel solution? And what can or should you be doing to make sure you’re headed towards a true omnichannel solution?

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CFPB Report Finds Declines in Credit Card Debt, New Applications and Increases in Digital Engagement in 2020

On September 29, 2021, the CFPB issued a press release regarding its fifth biennial report to Congress regarding the consumer credit card market. The report found that the market’s growth over the last few years reversed course in 2020.

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Breaking – Rohit Chopra Confirmed as CFPB Director

After months of limbo, on September 30, 2021, the United States Senate confirmed Rohit Chopra as Director of the Consumer Financial Protection Bureau (CFPB). The vote confirming Mr. Chopra was 50-48 down party lines. Senators Cornyn and Paul did not vote.

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Legally Deleting a Credit Bureau Tradeline [Podcast]

In the latest episode of the Debt Collection Drill podcast series, Moss & Barnett attorneys Aylix Jensen, Michael Etmund and John Rossman provide specific guidance on the circumstances in which a collection agency may legally delete all information previously furnished to a credit reporting agency, also known as a tradeline deletion.

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Meanwhile in Massachusetts…..New Bill Would Outlaw Using Local Area Codes Unless Caller is In State–$10K in Damages Available

So remember when I said the state level legislation is where people need to be focused right now…

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7th Cir. Holds Collecting ‘Fees on Fees’ Did Not Violate the FDCPA

The U.S. Court of Appeals for the Seventh Circuit recently affirmed judgment in a debt collector’s favor against claims that its efforts to collect attorney’s fees incurred to collect a debt — including the fees incurred in collecting the attorney’s fees — violated the federal Fair Debt Collection Practices Act.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

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