FCC To Review TCPA Regulatory Exemptions Per TRACED Act

In its continuing actions to implement the TRACED Act, the Federal Communications Commission (FCC) has issued a Notice of Proposed Rulemaking (NPRM) to address Section 8 of the statute. Therein, Congress directed the FCC to “ensure that any exemption [under the Telephone Consumer Protection Act (TCPA] granted under sections 227(b)(2)(B) or (C) [of the TCPA]allowing callers to make artificial voice, prerecorded voice, or autodialed calls without consent include certain conditions.” More specifically, Section 8  requires that “any such exemption contain requirements with respect to: “(i) the classes of parties that may make such calls; (ii) the classes of parties that may be called; and (iii) the number of such calls that a calling party may make to a particular called party.”

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Are Your Debt Collection Communications Getting Through and Timed Right?

Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially.

For third-party collectors, showing empathy for consumers is a moral and business imperative. So is communicating compliantly to protect their rights. But the compliance piece is becoming more of a challenge. Between the current state of affairs in the U.S. and the forthcoming release of the final Consumer Financial Protection Bureau (CFPB) rules, it’s worth revisiting how and when you communicate with consumers.

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