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9th Cir. Holds TCPA Autodialer Must Generate and Dial Random or Sequential Phone Numbers

The U.S. Court of Appeals for the Ninth Circuit recently affirmed the trial court’s dismissal of a putative class action suit brought under the federal Telephone Consumer Protection Act because another panel of the Ninth Circuit had previously held that an autodialer must generate and dial random or sequential telephone numbers under the TCPA’s plain text.

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Consumer Expectations Survey Report

Your customers have spoken. Listen to what they want and need from your customer service. In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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Frontline Asset Strategies Donates To Toys For Tots

ROSEVILLE, Minn -- Frontline Asset Strategies recognizes that it has a presence in its offices and its communities. Frontline actively supports local charities and participates in events that create positive change in their neighborhoods, cities, and the global community around them. This year, as Frontline does every year, they donated to our favorite charitable organization—Marine Toys for Tots.

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Court Finds Letter to Debtor is Not a Debt-Collection Communication Under the FDCPA

Recently, in Velez v. Absolute Resolutions Investments., LLC, the district court for the Northern District of Illinois confirmed the long-standing principle that not all communications sent from a debt collector to a debtor are governed by the Fair Debt Collection Practices Act (FDCPA). Instead, the communications must be in connection with the collection of a debt to fall within the statute’s purview.

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CFPB Proposes Registry for Supervised Nonbanks Using Form Contracts Containing Arbitration Provisions, Waivers, or Other Limits

The CFPB has issued a proposed rule to establish a system for the registration of nonbanks subject to CFPB supervision that use “certain terms or conditions that seek to waive consumer rights or other legal protections or limit the ability of consumers to enforce their rights.”  Arbitration provisions are among the terms that would trigger registration.  The CFPB did not issue an Advance Notice of Proposed Rulemaking to seek public input before issuing the proposal.  Comments on the proposal must be filed by March 13, 2023 or 30 days after the date it is published in the Federal Register, whichever is later.

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Huntington Debt Holding Supports The SPCA Serving Erie County

BUFFALO, NY - Huntington Debt Holding, a nationally licensed receivables management firm located in Buffalo, NY, recently donated to the SPCA Serving Erie County, the second-oldest humane society in the country. Huntington’s corporate values of integrity, security, and trustworthiness start with our unwavering dedication to our community, employees in the community, and the families that we help serve.

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2022 Data Privacy Roundup – New Laws, Rulemaking, and Important Dates

The upward trend in data privacy legislation continued in 2022. According to the National Conference of State Legislatures, “[a]t least 35 states and the District of Columbia in 2022 introduced or considered almost 200 consumer privacy bills,” which is a significant increase from 160 bills in 2021.

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