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Actions are Louder than Words- 4th Circuit Kicks Case Back to State Court.

Once a litigation strategy is underway, changing course is not always easy. A debt collection firm recently learned this lesson the hard way when its timely attempt to transfer a case out of state court and into federal court was denied. According to the Fourth Circuit Court of Appeal, by initially participating in the state court action, a law firm waived its ability to remove its case to federal court.

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Your customers have spoken. Listen to what they want and need from your customer service. 

In this new ebook from TCN, you'll find everything you need to know about your customers' expectations, including their biggest fears when calling customer service, how long they typically wait on hold, how likely it is that they will leave a review, and how their experiences affect your business. 


Get the free report here.
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How to Integrate Alternative Payment Methods into Your First and Third-Party Collections Strategy [Sponsored]

Alternative Payment Methods like PayPal, GooglePay, ApplePay, and Venmo are now ubiquitous in almost all commerce globally. Still, first and third-party debt collections agencies haven’t adapted their payment strategies to accommodate this payment trend.

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DebtNext Software Team Continues Their Growth and Development with the Promotion of Several Team Members.

COPLEY, OH -- DebtNext Software, a leading fintech software provider focused on recovery management solutions, is proud to announce new positions for several employees. Thom Majka will be starting a new role as Director of Client Success, Andy Hannan will embark on his new position as Director of Product Innovation, and Eric Port will take on a new position as Director of Operations.

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Asset Recovery Solutions Promotes Patrick Kelly to VP of Operations

DES PLAINES, Ill. -- Asset Recovery Solutions, a nationally licensed Illinois based provider of First Party, Third Party, BPO, and MSA services is pleased to announce the promotion of Patrick Kelly to Vice President of Operations.

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CFSA Files Opposition to CFPB’s Certiorari Petition Seeking Review of Fifth Circuit Ruling that CFPB’s Funding is Unconstitutional and also Files Cross-Petition for Certiorari

Community Financial Services Association (CFSA) has filed its brief in opposition to the CFPB’s certiorari petition seeking review of the Fifth Circuit panel decision in Community Financial Services Association of America Ltd. v. CFPB.  In that decision, the panel held the CFPB’s funding mechanism violates the Appropriations Clause of the U.S. Constitution and, as a remedy for the constitutional violation, vacated the CFPB’s payday lending rule (Rule).  CFSA also filed a cross-petition for certiorari in which it asks the Supreme Court to review the Fifth Circuit’s rejection of the other grounds on which CFSA claimed the Rule was unlawful.  The CFPB has indicated that it will reply to CFSA’s cross-petition by January 25 and it appears that the CFPB does not intend to file a reply to CFSA’s brief in opposition to its certiorari petition.  The Supreme Court is expected to consider both the CFPB’s certiorari petition and CFSA’s cross-petition at its February 17 conference.

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Healthcare Receivables Group Joins Revenue Cycle Leader Wakefield to Strengthen Accounts Receivable Service Lines

AURORA, Colo -- Wakefield, a leading healthcare revenue cycle solutions company, announced today that Healthcare Receivables Group (HRG) has joined the Wakefield organization. Together, the two companies will leverage combined capabilities to provide a wide array of revenue cycle solutions, including Accounts Receivable and cash flow resolutions to healthcare providers across the United States.

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