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Speak for Yourself: Court Denies Class Certification in TCPA Case Based on Class Members’ Potentially Mixed Reactions to Ringless Voicemail Messages

On January 18, a court in the Eastern District of Wisconsin denied class certification in a Telephone Consumer Protection Act (TCPA) case concluding that the factual issue of whether the proposed class members had suffered an injury-in-fact sufficient to confer Article III standing based on the receipt of a ringless voicemail was an individualized issue that would predominate over common issues.

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and Skit.ai’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

John Watson Joins InteLogix as Senior Vice President of Financial Shared Services

HOUSTON, TX -- InteLogix is pleased to welcome John Watson as the Senior Vice President of Financial Shared Services (“FSS”). With 20 years of comprehensive experience in the ARM industry, John’s arrival is a significant step toward enhancing and fortifying the growth of several strategic elements of our business. John will be responsible for building a best-in-class, digital-first ARM business to complement the company’s leading CX business, providing seamless experiences for our clients’ customer journey.

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CFPB Agrees to Pay $6M to Settle Discrimination Claims by Black and Hispanic Employees

After nearly a decade of litigation, Judge Beryl A. Howell of the U.S. District Court for the District of Columbia has approved the Consumer Financial Protection Bureau’s $6.0 million settlement of class claims of alleged discrimination by the CFPB against 85 Black and Hispanic employees. The class consists of all “minority employees and women who work or worked as Consumer Response Specialists and have been subjected to and harmed by the Bureau’s agency-wide pattern or practice of discrimination and retaliation and discriminatory policies and practices,” according to the complaint. The settlement fund will be distributed to the 85 class members. In addition to the $6.0 million settlement fund, the settlement provides for an award of $1.5 million in attorney’s fees for class counsel.

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New Jersey Enacts Comprehensive Consumer Data Privacy Law

New Jersey Gov. Phil Murphy on Jan. 16 signed into law Senate Bill 332, making New Jersey the 13th state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut, Iowa, Indiana, Tennessee, Montana, Texas, Oregon, and Delaware.  The law will go into effect Jan. 16, 2025.

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National Creditors Bar Association Foundation Receives $50,000 Pledge from Barron & Newburger Foundation

WASHINGTON, D.C. -- The National Creditors Bar Association (NCBA) today announced that Barron & Newburger, P.C. will sponsor an annual Scholarship, pledging $50,000 over five years to the NCBA Foundation. Funds will support a $10,000 per year college scholarship. Application forms can be found at creditorsbar.org/scholarship.

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CFPB Bites of the Month - January 2024 - A Hazy Shade of Winter With the CFPB

January 2024 was another busy month for the CFPB. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

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