Managing A/R from Afar: How Well Are Your Remote Agents Performing?

The healthcare industry’s remote A/R workforce is growing fast, as more providers and RCM service providers discover the benefits of this arrangement and build the infrastructure to make it work. According to a 2019 Deloitte survey, 56% of executives surveyed plan to have at least some contact center employees working at home in the next two years.

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Coronavirus Industry Coverage

Find all our COVID-19-related reporting here.

We will also soon be launching a COVID-19 Resource Page, with the latest articles from insideARM, state rules regarding essential/non-essential businesses, and other information that can help you make the best decisions during this time of Great Strangeness.

News and Opinion

from insideARM.com

» Managing A/R from Afar: How Well Are Your Remote Agents Performing?

» Updates on N.M., W.V., Ariz. "Essential Business" Classifications

» CFPB Extends Time-Barred Debt SNPRM Comment Deadline

» Critical Calls Registry Identifies Emergency Calls in Support of FCC COVID-19 TCPA Declaratory Ruling

» COVID-19: Several States Toll Statutes of Limitations on Legal Actions

» Avaya Dialer Deemed Not an ATDS as Gadelhak Makes its First Mark and Snyder’s Expert Opinions Are Struck—Again

» ED Suspends Student Debt Collection Due to COVID-19

» What Impact will the Coronavirus have on Mergers and Acquisitions?

» Bill Banning Collection During Major Disasters Introduced in U.S. Senate

Updates on N.M., W.V., Ariz. "Essential Business" Classifications

Trying to figure out whether collection agencies and firms qualify as "essential businesses" feels like one giant puzzle. Thankfully, states are trickling down specific guidance—New Mexico, West Virginia, and Arizona being the most recent.

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insideARM Jobs

» Artiva Programer – Absolute Resolutions – Bloomington, MN; Bloomington

» Director of Finance – Caine & Weiner – Sherman Oaks, CA

» 1st Party Outsourcing Manager – Altus Receivables Management – Kenner,, LA

» Collections Front Line Manager – GreenSky – Crestview Hills, KY; Crestview Hills, KY

» Law Office Collection Supervisor – The Leviton Law Firm, Ltd. – Itasca, IL

All Jobs

iA Strategy & Tech

10 June 2020 at 06:00 p.m.

Hear from the sharpest minds in credit and collections strategy. Experience the newest in industry tech.

Event Details »

Free Reports and Webinars

from insideARM.com

» The State of Third Party Collections: Challenges, Trends, and Innovations

» Interstate Collections & Licensing

» Compassionate Phone Skill Set

View all Free Reports and Webinars