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No More Circuit Split: Third Circuit Finds No Written Requirement in 1692g(a)(3), Overturns Graziano

Here's some positive news amid what has undoubtedly been a long and difficult couple of weeks for everyone. Laying to bed a long headache to debt collectors and their legal counsel, the Third Circuit issued an en banc decision in Riccio v. Sentry Credit that overturns Graziano and finds that there is no written dispute requirement in section 1692g(a)(3) of the Fair Debt Collection Practices Act (FDCPA). Over the past two or so years, plaintiffs and their counsel within the Third Circuit's jurisdiction brought high volumes of litigation arguing that a validation notice that tracks the statutory language of 1692g violates the FDCPA. The era of the written dispute requirement claim is now over—the decision also applies the ruling retroactively to any claim still open on the issue.

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COVID-19 Planning for ARM (Webinar)

As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Shifting to a dispersed, remote workforce comes with unique performance, managerial, and security challenges.  

This is especially true for the financial services sector where compliance concerns remain a top priority. 

Join our upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns. In addition, contact center strategists will provide five key best practices to consider and common mistakes to avoid when leveraging at-home agents. 

Date: WEDNESDAY, APRIL 8, 2020 | 1:00 - 2:00 EST

Speakers:

  • Matt Ernst, CIO, The CMI Group
  • Steve Solomon, COO, The CMI Group
  • Boris Grinshpun, General Manager, Digital Solutions, LiveVox, Inc.
  • Jim Lynch, Sr. Director, Product Marketing, LiveVox, Inc.

REGISTER NOW!


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North Carolina Dep't. of Insurance: Collectors Must Offer Payment Deferrals to Consumers

Update Added 3/30/2020 at 3:48PM Eastern: John Bedard of Bedard Law Group—and member of the Consumer Relations Consortiums' Legal Advisory Board—reached out directly to the Department of Insurance to clarify the application of this bulletin. According to Angela Hatchell, Deputy Commissioner, Agent Services Division: "The statute specifically includes collection agencies as subject to provision 2. Should the consumer request a collection agency should defer ANY collection activity."

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COVID-19 Planning for ARM: 5 Tips to Shift to At-Home Agents with The CMI GROUP

8 April 2020 at 01:00 p.m.

As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Join this upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns.

Event Details »


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