If Ever There Was a Time to Think Differently, This Is It—A Message from insideARM's CEO

If ever there was a time that defined the meaning of "Thinking Differently" this is it. My team came into the year full of excitement and optimism to see the results of so much groundwork laid in 2019, only to see the promise evaporate in a matter of days as events unfolded. We were suddenly thrust into a mode of pivoting and pivoting again and pivoting yet again in order to support each other, our members, the industry, and our business.

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New Resource in the iA Store: Work From Home Policies & Procedures

This insideARM Tool gathers together industry intelligence along with policies and procedures from members across a variety of debt industry verticals.

These documents can be useful in: 

• testing your current policy/procedure against others in the industry
• testing your own business practices
• exposing gaps in your current process
• understanding how others are tackling this issue
• developing your own policy/procedure from scratch

This information is culled from insideARM members. It is not legal advice, and is not intended to be legal advice.

Don't want to spend $129? Sign up for insideARM's Research Assistant program. It's $50 a month, and you get unlimited free access to all policies, procedures, work instructions, and document packets -- plus monthly peer connections and a research team that will help you with some of your tougher questions. Sign up now!

News and Opinion

from insideARM.com

» If Ever There Was a Time to Think Differently, This Is It—A Message from insideARM's CEO

» The Consequence of Collection Bans: Student Loan Collection Agency Lays Off ~250 Employees After ED Directive

» A New ATDS Pleading Standard? Big Motion to Dismiss May be Harbinger of Things to Come

» No More Circuit Split: Third Circuit Finds No Written Requirement in 1692g(a)(3), Overturns Graziano

» Illinois Regulator Issues Guidance to Collectors and Debt Buyers: You're Not "Essential," But Here's What You Can Do

» Maryland Issues Stay-At-Home Order Following Last Week's Closure Non-Essential Businesses

» National Management Recovery Corporation Continues Corporate Support of Back on My Feet

The Consequence of Collection Bans: Student Loan Collection Agency Lays Off ~250 Employees After ED Directive

If regulators and other government officials were wondering what the consequence of a blanket ban debt collection looks like, this is the canary in the coalmine. On March 20, the Department of Education (ED), following President Trump's directive, announced it will grant a  60 forbearance to anyone who requests one and will waive interest. Now, the Star Tribune reports that a collection agency that collected these types of student loans filed notice with the state that it laid off 248 employees on March 22, just two days after the ED directive.

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insideARM Jobs

» Artiva Programer – Absolute Resolutions – Bloomington, MN; Bloomington

» Director of Finance – Caine & Weiner – Sherman Oaks, CA

» 1st Party Outsourcing Manager – Altus Receivables Management – Kenner,, LA

» Collections Front Line Manager – GreenSky – Crestview Hills, KY; Crestview Hills, KY

» Law Office Collection Supervisor – The Leviton Law Firm, Ltd. – Itasca, IL

» Director Of Operations DOE – F.H. Cann & Associates, Inc. (FHC) – Sharonville, OH

» Collection Manager DOE – F.H. Cann & Associates, Inc. (FHC) – Sharonville, OH

» Manager, Compliance Policies – Conns Home Plus – The Woodlands, TX

All Jobs

COVID-19 Planning for ARM: 5 Tips to Shift to At-Home Agents with The CMI GROUP

8 April 2020 at 01:00 p.m.

As the effects of COVID-19 become more widespread and impactful, many ARM leaders are considering having some, or all of their contact center agents, work from home. Join this upcoming webinar to hear how The CMI Group shifted their agents to an at-home model amidst COVID-19 concerns.

Event Details »

Free Reports and Webinars

from insideARM.com

» NEW: Top 4 Issues Collection Strategy Execs Must Consider Now: COVID-19 Edition

» The State of Third Party Collections: Challenges, Trends, and Innovations

» Interstate Collections & Licensing

» Compassionate Phone Skill Set

» Data Security Requirements for the ARM Industry

» Operations and Compliance - A Profitable Relationship

View all Free Reports and Webinars