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Here’s Everything You Need to Know About This Year's 8 Big TCPA Stories

2020 has been a huge year for the TCPA so far. Let’s pause and take stock of everything we have going on right now with the TCPA.  

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Ask the Researcher!

  1. What advice can you give us about collection notices? Read the answer here!

  2. Does anyone have any COVID-specific scripting they’re using with consumers? Read the answer here!

  3. How are you attempting to mitigate card chargebacks? Read the answer here!


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Only 4% of 2020 CFPB Complaints Relate to COVID-19? Maybe, Maybe Not.

Last week, the Consumer Financial Protection Bureau (CFPB) released its July 2020 Complaint Bulletin, which updated data on COVID-19-related consumer complaints. While complaints that meet the CFPB’s criteria for being COVID-related—using coronavirus keywords—seem to only account for 4% of the total complaints received in 2020, this might not tell the whole story.

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Lessons Learned from COVID-19: Taking a Digital-First Approach to Today’s New Environment

6 August 2020 at 01:00 p.m.

To take a deeper look at the impromptu shift to remote work and the role digital channels played, LiveVox conducted a survey of over 300 decision-makers to discover how businesses safeguarded against downtime and implemented innovative capabilities to advance engagement strategies and drive performance in response to such an unprecedented event.

Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize digital engagement in today’s new environment

Event Details »


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