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Connecticut and Minnesota Approve Work From Home; MN Requires Debt Buyers to be Licensed

They say every cloud has a silver lining, and it appears the chaos caused by the Covid-19 pandemic is no exception. While March and April of 2020 were difficult for accounts receivable entities as they figured out how to deploy employees remotely while maintaining compliance with security and operational standards, it appears these efforts and how collection entities conducted themselves during the pandemic were not in vain.

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Collection System Capabilities & Regulation F: Telrock Survey Results

Based on Telrock's technology survey of the industry, this report summarizes survey results and key insights from collections organizations with varying operation sizes and debt types. Learn how the industry responded by downloading the whitepaper here.
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Which Contact Strategies Will Be Most Effective after Regulation F?

The Consumer Financial Protection Bureau’s new Regulation F is set to transform traditional collections practices. While the regulation may not go into effect until January 2022, its intent and impact is already clear.

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AgreeYa Solutions Launches CogentCollect

FOLSOM, Calif. -- AgreeYa Solutions, a leader in software, solutions, and services, today announced the launch of CogentCollect – a web-based solution that enables firms and agencies to leverage remote working. Engineered as an anytime-anywhere collection management and automation solution, CogentCollect enables firms to gain big savings on infrastructure and manpower costs, while improving collections, optimizing operations, and ensuring compliance.

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Phillips & Cohen Achieves Vulnerable Customer Accreditation

WILMINGTON, Del. -- Phillips & Cohen Associates, Ltd. (PCA), the leading specialist recoveries management business servicing creditors in the US, Canada, UK, Ireland, Australia, New Zealand, Spain, Portugal, and Germany is delighted to have achieved the much sought-after BSI 18477:2010 accreditation for its handling of vulnerable UK consumers.

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Credit Eco To Go: Creating a Voice for Fintechs

Congress, the states, and regulators have been scratching their heads for years when it comes to fintechs. Balancing consumer protection around innovation has been the source of contentious debate. Garry Reeder is the CEO of the newly launched American Fintech Council (AFC), an association that is looking to foster responsible innovation in financial technology.

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From Rambling Along to Building a Disruptive Digital Collections System; How Firstsource Thinks Differently

Talk about the difference between your company’s approach to innovation vs. its approach to incremental improvement.

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