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insideARM Announces the 2020 Best Places to Work in Collections

insideARM is proud to announce the 2020 Best Places to Work in Collections winners. This survey and award program is designed to celebrate excellence among call center work environments in customer care, collections, and outsourcing. 2020 marks the 13th year that insideARM has recognized the industry's best places to work, primarily as rated by employees.

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Lessons Learned from COVID-19: Taking a Digital-First Approach to Today’s New Environment

Aug 6, 2020 1:00 PM Eastern


In the wake of the COVID-19 outbreak, SMS and digital channels played a significant role in reshaping workflows for newly remote teams. While many onsite operations shifted to “work from home” plans, digital channels helped businesses maintain agent efficiency and deflect high call volumes while simultaneously increasing the customer experience. With many executives considering making work from home a standard operating procedure, there is no doubt that digital channels will continue to become a common feature of the next generation contact center.


Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize digital engagement in today’s new environment.


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7th Circuit Reiterates: Credit Reporting Medical Debts Separately is Not a Violation

Every now and then, the issue of how to properly report medical debts pops up. Should each transaction for medical care provided be reported as a separate debt, or should they all be bound together as one? The Seventh Circuit Court of Appeals (7th Circuit)  previously found that the former is appropriate, and once again reiterated this position to the same plaintiffs' counsel.

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Women in Consumer & Commercial Finance Conference 2020

2 December 2020 at 06:00 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer & Commercial Finance – a conference and networking event for ALL women in consumer & commercial finance.

Event Details »


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