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Attention ARM Leaders: Debt Collection Payment Portals are Communications Under the FDCPA

Consumer attorneys have found a new weakness in the debt collector’s compliance armor: consumer-facing websites. As debt collectors increase their use of and reliance on consumer-facing websites to support their collection efforts and facilitate payments, the number of consumer lawsuits claiming these websites violate the FDCPA are also increasing. The recent case of Odneal v. Midwest Recovery Systems LLC (N.D. Ind. April 24, 2020), highlights the risks associated with consumer-facing websites used in a third-party debt collection context.

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Ask the Researcher!

  1. What advice can you give us about collection notices? Read the answer here!

  2. Does anyone have any COVID-specific scripting they’re using with consumers? Read the answer here!

  3. How are you attempting to mitigate card chargebacks? Read the answer here!


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Attorneys General Band Together, Urge Senate to Provide Further Student Loan Relief

Yesterday, a group of 30 attorneys general from throughout the United States and its territories issued a letter to members of the U.S. Senate urging stronger federal student loan protections during the COVID-19 pandemic.

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Watch Now: The Increasing Need for Free Credit Counseling as Customers Face Massive Financial Impact

The iA Institute's series of digital roundtables, Leading Strategically Through Recovery, generously underwritten by LiveVox, helps industry leaders strategically navigate through the recovery of the current health and economic crisis.

Credit counseling has focused for more than a decade to find new and innovative ways to support distressed customers. Join Chris Viale, CEO and President, Cambridge Credit Counseling, as he shares more about how credit counseling can help the wide volume of consumers who are faced with simultaneous financial impact.

This webinar series, Leading Strategically Through Recovery, is made possible by the generous sponsorship of LiveVox, as well as additional support from RevSpring.

Brought to you by the thought leaders and innovators at insideARM and the iA Institute.

Watch now »


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