Washington Federal Court Holds “Vague” and “Conclusory” References to “Reasonable Procedures” Not Enough to Establish FDCPA’s Bona Fide Error Defense

In Gebreseralse v. Columbia Debt Recovery, LLC, the plaintiff, a tenant under a residential lease agreement, vacated the premises early due to concerns over the property’s condition. In response, the property management company engaged a collection agency to recover the remaining amounts claimed as due and owing under the lease.

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Phillips and Cohen Associates Spins Off Estate Registry, LLC

WILMINGTON, Del. -- After three years of investment and incubation, Phillips & Cohen Associates (PCA), the global leader in compassionate estate management and resolution, is spinning off The Estate Registry LLC.  As part of this organizational launch, The Estate Registry, designed to help people and their loved ones navigate their way through the estate planning and probate process via its LegacyNOW, NotifyALL and InheritNOW platforms, announces the following executive appointments with immediate effect:

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Texas Federal District Court Invalidates CFPB Exam Manual Changes Which Opined that Discrimination is a UDAAP Violation

As we predicted long ago, on Friday, September 8, 2023, the Federal District Court for the Eastern District of Texas vacated the changes made in March 2022 to the CFPB’s Exam Manual. On that date, the CFPB purported to use its authority to prohibit unfair, deceptive, or abusive acts or practices (UDAAPs) to target discriminatory conduct, even where fair lending laws may not apply.

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Florida Litigator Chantel Wonder Joins McGlinchey

TAMPA, Fla. -- McGlinchey Stafford is pleased to announce that Chantel Wonder has joined the firm's Financial Services Litigation practice group in Florida as Of Counsel. Resident in Tampa, Chantel is one of 33 attorneys McGlinchey has brought on in 2023 as part of a focused hiring effort to expand its highly integrated team of best-in-class attorneys.

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Who’s Calling?: Augment Your Collections Strategy by Telling Consumers Who’s on the Line

People don’t answer calls from unknown callers. Unsurprisingly, according to insideARM,  the generally-regarded top reason established customers and new customers don’t answer calls is because they come from an unknown caller. Collectors report that roughly two-thirds of both new and existing customers don’t answer the phone because the call’s coming from an unknown caller. In fact, the answer rate for collections calls is sometimes as low as .5%.

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MetCredit Appoints Christen Rumbles as Chief Financial Officer

EDMONTON, Canada -- MetCredit, a national collection agency serving many of Canada’s largest telecommunications firms, financial institutions, retailers, and B2B organizations, is pleased to announce the appointment of Christen Rumbles as its new Chief Financial Officer (CFO). Christen brings a wealth of financial expertise and strategic leadership to the organization.

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How to Apply Strategic Discipline to Your Collections Strategy

20 September 2023 at 02:00 p.m.

Calls. Texts. Letters. Conversational AI. Time. Channel. Preference.

It’s tempting to throw any combination of approaches to collections strategy together to see what sticks. But if you’re not disciplined in your organization’s approach, you’re leaving money on the table.

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Featured Resources and Webinars

from insideARM.com

» NAVIGATING COLLECTIONS LICENSING: How to Reduce Financial, Legal, and Regulatory Exposure

» Reduce Collection Call Costs with Voice AI: Compliant and Easy to Integrate

» A New Kind of Collections Strategy: Empowering Lenders Amid a Shifting Economic Landscape

» Open the Door to SMS Communication for Debt Collection

» The State of Customer Outreach: Top Ten Findings for Collections

» How to Connect with Today’s Digital Consumer

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