Think Differently: How Consumer Preference Will Shape the Future of Collections

The debt collections industry is undergoing dramatic change thanks to a number of converging factors. These include the pandemic-related disruption of the consumer credit market, the introduction of new regulations that restrict outreach in various ways (such as the Consumer Financial Protection Bureau’s Regulation F), and major shifts in how consumers prefer to be contacted about outstanding debt.

Read the Whole Story »

CFPB Sues Software Company; Alleges it Encourages Credit Repair Businesses to Charge Illegal Fees

On September 20, 2021, the CFPB issued a press release announcing it filed suit against a California-based software company, Credit Repair Cloud (Cloud), and its owner, Daniel Rosen, for allegedly assisting illegal credit repair businesses. The CFPB alleges that Cloud and Mr. Rosen violated the Telemarketing Sale Rule (TSR) and the Consumer Financial Protection Act of 2010 (CFPA) by providing substantial assistance, including training, materials, and software to credit-repair companies that use telemarketing to reach consumers and charge unlawful advance fees.

Read the Whole Story »

insideARM and the iA institute Announce Enhanced Collections Case Law Alert Service

ROCKVILLE, Md. -- insideARM and the iA institute, the industry's premiere provider of collections compliance, legal, and strategy analysis, are pleased to announce the relaunch of iA Case Law Tracker, the industry's most compact, convenient case law alert service.

Read the Whole Story »

State Names Sameer Maini as Chief Information Officer

MADISON, Wis. -- State is pleased to announce Sameer Maini as its Chief Information Officer. He joins the company’s Executive Team with the goal of increasing recoveries and patient satisfaction for State’s clients through technology initiatives designed to improve and modernize the patient financial experience.

Read the Whole Story »

Numeracle and Avantive Solutions Help Businesses Achieve Instant Brand Recognition with Verified Calls by Google

MCLEAN, Va. -- Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity™ for communications, today announced the collaborative success of a partner initiative with Avantive Solutions (“Avantive”) to enhance the customer engagement and performance of outbound business calls utilizing Verified Calls by Google.

Read the Whole Story »

6th Cir. Reverses Trial Court Ruling that TCPA was Wholly Unconstitutional After 2015 Amendments

The Sixth Circuit recently reversed a trial court’s dismissal of a putative class action lawsuit alleging violations of the federal Telephone Consumer Protection Act, 47 U.S.C. § 227(b) (TCPA).

Read the Whole Story »

iA Strategy & Tech Presents: Customer Preference Series, Session 2 - Data Maintenance & Hygiene

29 September 2021 at 02:00 p.m.

How can you determine if your preference data is accurate and up-to-date? How should data be transferred between creditors, partners, and vendors? You can't use preference in your strategies if you don't know the answers to those questions, and they are two of the biggest question marks in the customer preference conversation. 

Event Details »

Free Reports and Webinars

from insideARM.com

» How to Make Every Call, Text, and Email Count in the Era of the CFPB’s Regulation F

» Automation is Key to Collections Success: What You Need to Know

» Katabat Presents: Omnichannel Channel Strategies for the Long-Term

» Automating Call Wrap-up Can Transform Agent Productivity - Find out How

» TransUnion Presents: The Evolving Legal Landscape of Hunstein

» The State of Debt Collection: Regulatory Trends That Will Impact Your Outreach Strategy

View all Free Reports and Webinars