CFPB Releases Report and Issues Circular on Nursing Home Debt Collection

If you’re collecting debt for nursing home care, you might want to double check who is responsible for payment.  Last week, in conjunction with a field hearing, the CFPB issued a new Consumer Financial Protection Circular and an Issue Spotlight on Fair Debt Collection Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) violations in connection with nursing home debt.  The CFPB also released a letter sent jointly with the Centers for Medicare & Medicaid Services (CMS) on third-party guarantees of nursing home debt.

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ConServe Makes a Difference by Giving Back

ROCHESTER, N.Y. -- Continental Service Group, Inc., dba ConServe, is a devoted community partner and helps to make the world a better place.  Through the organization’s ongoing philanthropy program, ConServe Cares, the ConServe team supports and funds the efforts of numerous agencies that strive to make a difference.  As a result of the employees’ compassion and generosity; countless lives have been touched and enriched.

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“Routine Practice Evidence” Carries the Day for TCPA Defendant on Summary Judgment

One of the most important pieces of evidence in any case for a TCPA defendant is evidence of their policies and procedures.

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NCB Management Services, Inc. Hires Stephanie Schenking as VP of Portfolio Acquisitions

TREVOSE, Pa.-- NCB Management Services, Inc., recently announced the hiring of Stephanie Schenking as VP of Portfolio Acquisitions.  Stephanie joins NCB with more than twenty years’ experience working in the financial services industry. She has a proven track record building strategic partnership, enhancing the customers’ experience and driving superior results.

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CFPB Signals Increased Regulation of Buy Now, Pay Later Products

After analyzing public feedback, as well as information gathered from the five providers of Buy Now, Pay Later (BNPL) products, the Consumer Financial Protection Bureau (CFPB) issued a report, making it clear that the CFPB plans to increase regulation of the BNPL industry.

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Halsted Financial Services Partners with Prodigal to Elevate Customer Experiences

CHICAGO, Ill. and MOUNTAIN VIEW, Calilf.-- Halsted Financial Services places a high value on conversations its agents have with consumers. To maximize that value, Halsted has partnered with Prodigal to utilize Prodigal’s ProNotes solution to humanize each conversation and provide additional context for its agents both before and during calls.

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Economic Outlook and the Influence on Debt Collections

13 October 2022 at 01:00 p.m.

The collections landscape is changing – are you prepared to keep up? As the market evolves, the need for greater insight and analysis grows. There’s no time like the present to equip yourself with a successful debt management strategy.

With a more holistic view of consumer behavior and payment trends, you can proactively manage your collections portfolio to reduce costs and increase recovery rates.

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