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Think Differently: How TCN Innovates Using Customer and End User Feedback

McKay Bird is the Chief Marketing Officer of TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies.

Do you see any risk or limitations in following a process of innovation centered around listening to customers?

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​​Get started with CFPB-compliant speech analytics 

WEDNESDAY – September 29 at Noon, CDT. If you have any number of agents working with customers, it’s virtually impossible to ensure compliance without speech analytics. Old methods of manual QA are expensive and ineffective. Automation gives you 100% call review to ensure safe interactions. Valle Martin, Director of Compliance at Valor Intelligent Processing, will share her experience of establishing a compliant speech analytics program in Wednesday’s webinar. Learn more.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Numeracle Releases STIR/SHAKEN Implementation Report

MCLEAN, Va. -- Numeracle™ Inc. (“Numeracle”), the pioneer of Verified Identity™ for communications, today announced the release of its STIR/SHAKEN Implementation Report (“Implementation Report”) summarizing voice service provider progress implementing the STIR/SHAKEN Caller ID Authentication Framework and submissions of certified Robocall Mitigation Plans since June 30, 2021.

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DFPI Sanctions Debt Collector in First Action Under the California Consumer Financial Protection Law

On September 22, 2021, the California Department of Financial Protection and Innovation (DFPI) issued a press release announcing its first enforcement action against a debt collector and debt buyer for violating the California Consumer Financial Protection Law (CCFPL).

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Former Capital One and Goldman Sachs Executives Join Prodigal for Their Next Leg of Growth

MOUNTAIN VIEW,  Calif. -- Prodigal is pleased to announce Scott Hamilton and Vijayan Seshasayee have joined the Prodigal team in sales and strategy roles, respectively. Scott has had an illustrious career in the lending industry, while Vijayan brings considerable experience at the intersection of technology and financial services.

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Consumer Financial Protection Bureau Announces New Advisory Committee Members

Through a press release issued on September 22, 2021, CFPB Acting Director Dave Uejio announced the appointment of new members to the Consumer Advisory Board (CAB), Community Bank Advisory Council (CBAC), Credit Union Advisory Council (CUAC), and Academic Research Council (ARC). These committee members will advise Bureau leadership on a broad range of consumer financial issues and emerging market trends.

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CRC Submits Comments to Nevada Regarding Proposed Regulations for Medical Collection Law

The Consumer Relations Consortium (CRC) has continued its efforts to provide Nevada insight into the untended consequences of its newly enacted Medical Debt Collection law (SB248) which went into effect July 1, 2021.

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iA Strategy & Tech Presents: Customer Preference Series, Session 2 - Data Maintenance & Hygiene

TOMORROW! 29 September 2021 at 02:00 p.m.

How can you determine if your preference data is accurate and up-to-date? How should data be transferred between creditors, partners, and vendors? You can't use preference in your strategies if you don't know the answers to those questions, and they are two of the biggest question marks in the customer preference conversation. 

Event Details »