Third-Party Debt Buyer Increased Right-Party Contact Rate by 60 Percent

A well-established third-party debt buyer needed help. The company excelled at the core collections process, with strong predictive modeling identifying customers most likely to repay, but needed to be more efficient in contacting right parties — while mitigating risk to TCPA compliance.

Neustar, a TransUnion company, analyzed the company’s call data and uncovered significant room for improvement. By overlaying Neustar’s authoritative data — for identification, verification, phone activity, and phone type — the company was able to:

  • Identify 53 percent of contacts as bad numbers (those not resulting in a right-party contact) and remove these from dialing efforts.
  • Increase manual dialing productivity by 70 percent.
  • Increase right-party contacts by 60 percent, greatly improving outbound call-center efficiency. This also boosted revenue as the company serviced charge-offs in consumer card and student lending debt.

Download the full case study to learn how to increase productivity and revenue, while maintaining strict TCPA compliance.