Forward-thinking collections organizations are adopting new communications technologies and operational strategies that allow optimal outreach for maximum ROI. This alternate approach, based on an intelligent omnichannel strategy, complies with both the spirit and the word of Regulation F, improves RPC rates, and allows for faster contact than competitors that fail to adapt.

To thrive in a Regulation F environment, collectors must make every call, text, and email count: mitigating errant call blocking and spam-mislabeling, keeping consumer data up-to-date, and determining the best times, days, and channels to reach out to each individual consumer.