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Erin Kerr [Image by creator  from ]

Erin Kerr

Content Director, Collections & Recovery at The iA Institute

iA circle logo [Image by creator insideARM from ]

The iA Institute

Posts Authored 25

Image of a compass with the arrow pointing towards the word "trend" [Image by creator Olivier Le Moal from AdobeStock]

The Credit Risk Trends that Matter Now.

Illustration of a business man with a magnifying glass following $ signs [Image by creator spectrumblue from AdobeStock]

"Personal Recessions" and Three Other Consumer Trends to Watch in 2023

A 1040 tax form, a check from the United States Treasury, and a $100 bill [Image by creator pixelrobot from AdobeStock]

3 Key Ways to Prepare for Tax Season Now

A hand writes compliance-related words on a whiteboard [Image by creator xdfolio from Pixabay]

3 Ways to Prepare for Ramped-up FCRA Scrutiny

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

A Guide to Building a Robust Vendor Management Program in Collections

Person with pen making a checkmark in a box [Image by creator peshkova from AdobeStock]

4 Vendor Management Best Practices for Collections and Recovery

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

Side of a modern high rise office building that says BANK on the side [Image by creator styleuneed from AdobeStock]

NY DFS to Focus on Equitable Access to Banking, Innovation

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

 [Image by creator James Steidl from AdobeStock]

CFPB Releases Report about Credit Bureau Complaint Responses

 [Image by creator James Steidl from AdobeStock]

CA DFPI provides assurance of no action to applicants (with one important caveat)

Image of a map of the United States [Image by creator OliviaLowryCook from AdobeStock]

Federal Student Loan Repayment Paused Additional 90 Days

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

LendUp Agrees to Halt Making New Loans to Resolve CFPB Lawsuit

California state flag [Image by creator Oleksii from AdobeStock]

REMINDER: California DFPI Collector License Applications Due by December 31, 2021

 [Image by creator danijelala from AdobeStock]

CFPB Releases A Reg F Consumer FAQ

 [Image by creator blvdone from AdobeStock]

Consumer Sentiment Towards Financial Futures Positive: Encore Capital Group's Economic Freedom Study

Five young people lined up against a wall, looking at their cell phones [Image by creator akhenatonimages from AdobeStock]

FTC Releases Do Not Call Registry Data Book

 [Image by creator kentoh from AdobeStock]

What to Expect: Day 1 of Regulation F

 [Image by creator James Steidl from AdobeStock]

Hunstein: Court Sets Date for en banc Hearing; Limits Briefs to Standing

A blackboard with x's and o's depicting a football play [Image by creator yeyen from AdobeStock]

Consent vs. Preference in Reg F - Don't Confuse Them

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    Seven “MUST-HAVE” Collection Software Capabilities for 2023

    Text Charting the Course and Steering Toward Success: The Collections Industry in 2022 Prepared by Aite Novartica November 2022 [Image by creator  from ]

    Charting the Course and Steering Toward Success: The Collections Industry in 2022

    Graphic cover with text 2022 Understanding the Modern Consumer Survey Results with TCN logo and graphic of laptop, stars, clouds, email symbol. [Image by creator  from ]

    2022 Survey Report: Explore and Understand the Modern Consumer’s Expectations

    Graphic of video title Working Smarter Not Harder - Reduce Effort, Uphold Compliance, and Increase Revenue [Image by creator  from ]

    How Credit Service Company Used Business Intelligence to Increase Revenue without Increasing Effort

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    How an Empathy-First Strategy Can Improve Your KPIs

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    Webinars

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    Upcoming

    Customizable or Configurable? Find the Right Collections Solution for Your Business

    23 March 2023 at 02:00 p.m.

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    Upcoming

    TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

    5 April 2023 at 02:00 p.m.

    How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]

    How to Launch an Omnichannel Collection Strategy

    Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]

    Breaking Down the CFPB's Opinion on Convenience Fees

    Overcoming Communication Barriers to Reach Your Accounts [Image by creator Editor from insideARM]

    Overcoming Communication Barriers to Reach Your Accounts

    How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries [Image by creator Editor from insideARM]

    How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

    The Vendor Management Masterclass III [Image by creator Editor from insideARM]

    The Vendor Management Masterclass III

    Vendor Management Masterclass: Managing Your Vendors [Image by creator Editor from insideARM]

    The Vendor Management Masterclass II

    The Vendor Management Masterclass I [Image by creator Editor from insideARM]

    The Vendor Management Masterclass I

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