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Erin Kerr [Image by creator  from ]

Erin Kerr

Chair, iA Strategy & Tech at The iA Institute

iA circle logo [Image by creator insideARM from ]

The iA Institute

Posts Authored 17

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

 [Image by creator James Steidl from AdobeStock]

CFPB Releases Report about Credit Bureau Complaint Responses

 [Image by creator James Steidl from AdobeStock]

CA DFPI provides assurance of no action to applicants (with one important caveat)

Image of a map of the United States [Image by creator OliviaLowryCook from AdobeStock]

Federal Student Loan Repayment Paused Additional 90 Days

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

LendUp Agrees to Halt Making New Loans to Resolve CFPB Lawsuit

California state flag [Image by creator Oleksii from AdobeStock]

REMINDER: California DFPI Collector License Applications Due by December 31, 2021

 [Image by creator danijelala from AdobeStock]

CFPB Releases A Reg F Consumer FAQ

 [Image by creator blvdone from AdobeStock]

Consumer Sentiment Towards Financial Futures Positive: Encore Capital Group's Economic Freedom Study

Five young people lined up against a wall, looking at their cell phones [Image by creator akhenatonimages from AdobeStock]

FTC Releases Do Not Call Registry Data Book

 [Image by creator kentoh from AdobeStock]

What to Expect: Day 1 of Regulation F

 [Image by creator James Steidl from AdobeStock]

Hunstein: Court Sets Date for en banc Hearing; Limits Briefs to Standing

A blackboard with x's and o's depicting a football play [Image by creator yeyen from AdobeStock]

Consent vs. Preference in Reg F - Don't Confuse Them

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Three Questions Everyone Should Ask about Omnichannel Solutions for Collections

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: How (and why) You Should Integrate Debt Sales into your Strategy

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Why Your Self-Service Portal is Under-Performing and What You Can Do to Fix It

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

5 Ways to Improve Your Consumer Communication Preference Strategy

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Thinking Differently About Two-Way Texting in Debt Collection

Featured Resources

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High Performance Collections Litigation

 [Image by creator  from ]

Contact Compliance Risk Case Study: High right-party Contacts. Low TCPA Risk.

 [Image by creator  from ]

Evolution of the Maturing POS/BNPL Consumer

When Each Call (and E-mail) Count [Image by creator Editor from insideARM]

Beyond Compliance: Outreach Strategies & Intelligent Contact Data for a Reg F World

Monthly Credit Industry Snapshot [Image by creator Editor from insideARM]

Monthly Credit Industry Snapshot

 [Image by creator  from ]

Seven Steps to Get Calls Answered and Restore Trust in the Phone

TCN’s Natural Language Compliance [Image by creator Editor from insideARM]

TCN’s Natural Language Compliance

See all featured resources...

Webinars

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Upcoming

Complete Guide to Risk and Gap Assessments Part 3: Performing Your Internal Examination; Capturing Results

14 July 2022 at 02:00 p.m.

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Upcoming

How to Automate Legal Processes to Shrink Regulatory Risk & Increase Recoveries

20 July 2022 at 02:00 p.m.

The Vendor Management Masterclass III [Image by creator Editor from insideARM]

The Vendor Management Masterclass III

Vendor Management Masterclass: Managing Your Vendors [Image by creator Editor from insideARM]

The Vendor Management Masterclass II

The Vendor Management Masterclass I [Image by creator Editor from insideARM]

The Vendor Management Masterclass I

Solve Your Staffing Shortage: How to Recruit, Hire, and Retain Your Best Employees [Image by creator Editor from insideARM]

Solve Your Staffing Shortage: How to Recruit, Hire, and Retain Your Best Employees

Data Matters: How to Build the Foundation for Your Data Program - Session 3, Data Security [Image by creator Editor from insideARM]

Data Matters: How to Build the Foundation for Your Data Program - Session 3, Data Security

Session 2: Data Matters - How to Build the Foundation of Your Data Programs [Image by creator Editor from insideARM]

Data Matters: How to Build the Foundation for Your Data Program - Session 2

Data Matters - How to Build the Foundation for Your Data Program [Image by creator Editor from insideARM]

Data Matters: How to Build the Foundation for Your Data Program - Session 1

See all free webinars...

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Rothschild, WI

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Melbourne, FL

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Salem, NH

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Dayton, OH

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Remote; Remote; Remote

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Eatontown, NJ

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