ezBackOffice and Dial Connection Partner To Offer Telephony-Based Credit and Collection Solution

ezBackOffice™ partners with Dial Connection to offer a telephony-based credit and collection solution that leverages the latest technology to effectively collect delinquent accounts.

This integrated solution uses telephony to route inbound calls to the appropriate collector’s desktop, providing immediate access to the caller’s account information. Whether it’s a designated collector or the next available collector in the call center, no call goes unanswered.

On the outbound side, collection managers can establish smart dialing campaigns or task queues based on account knowledge stored in ezCash. These smart campaigns know when and how to contact debtors, increasing the number of right-party contacts.

“We evaluated numerous telephony and call center applications before selecting Dial Connection. Their DPTS application is the most robust on the market today. We are excited to have a seamless solution that allows our customers to take full advantage of the performance and cost benefits that a call center collection approach offers,” said George Sprenkle CEO of ezBackOffice.

This partnership creates a comprehensive, telephony-based credit and collection solution based on the ezCash collection application from ezBackOffice and the DPTS telephony application from Dial Connection. Together, these best-of-breed applications deliver a fully integrated solution that enables businesses to effectively execute their collection strategies using a powerful call center approach. The solution increases overall productivity, provides real time call monitoring and coaching, as well as both on-demand call and screen transfer.

“We expect customers to realize a 30% improvement in their collection efficiency using the new solution. Credit and collections departments will benefit from increased productivity, reduced administration costs, and better awareness of collection efforts by taking advantage of this telephony-based collection solution,” said Dial Connection?s President, Michael Vesper.