PR - Sify Launches Hosted Solutions Contact Center

Sify Limited (NASDAQ: SIFY), a leader in the Enterprise Services and consumer Internet services in India with global delivery capabilities, today launched its Hosted Contact Center Solutions developed on the Aspect Unified IP platform provided by Aspect Software, the world’s largest company solely focused on the contact center. The partnership with Aspect Software promises the delivery of best-of-breed technology solutions for the contact center industry in India.

P J Nath, executive president, Sify Enterprise Solutions, said, “This product and service is the next generation in contact center solutions, for it offers the dual advantage of being a hosted solution with the flexibility of a pay-per-seat pricing model.”

Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections, and sales and telemarketing business process goals. In addition it also includes embedded voice portal for advanced speech recognition and text-to-speech, advanced outbound list management, and multi-tenancy and partitioning that supports a Software as a Service (SaaS) model.

“By providing Aspect Unified IP as a hosted offering, Sify will be able to satisfy the varying requirements from the smallest contact center to the largest enterprise contact center because they are able to leverage the specific functionality that each of their individual customer’s demand,” said Lui Simhua, vice president of the Asia Pacific and Middle East region for Aspect Software.  “Most importantly, they are providing a way for businesses to leverage the capabilities of a complete contact center solution with minimal complexity and initial capital costs.”

Sify is a leading provider of managed voice services to contact centers in India. This innovative offering completes the company’s comprehensive product portfolio for the international contact center market in India. It also has the potential to enable growth of the domestic contact center industry by making possible cost-effective regionalized contact center operations for both large and small enterprises.

Sify’s hosted contact center solution has been designed keeping in view the Supreme Court order pertaining to the “Do-not-call Registry” and enables organizations to take requisite steps to implement these requirements quickly and effectively.