Global Contact Center Software Leader Offers Peace-of-Mind and Maximizes Uptime

Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble® RepliServer ? a solution which offers 100% data redundancy for continued productivity and up-time in the event of a natural disaster or a hardware failure.

Noble Systems offers the peace-of-mind of 100% data replication to Enterprise organizations with the Noble RepliServer, allowing them to maintain production in the event of a hardware error, eliminating ‘lost’ time resulting from hardware issues. The replication solution consists of a dual-application server configuration, including a ‘standby’ server that is ready to take over operations in the event that the primary server becomes inoperable. Noble RepliServer also serves as an ideal disaster recovery solution, allowing centers to deploy the redundant server to a remote site should the primary location become inaccessible. The Noble RepliServer provides contact centers with a distinct business advantages, including:

• 100% data replication for total redundancy
• Automated Fail-over process puts the center back in production within minutes
• Recover and restart from intact intraday data for both inbound and outbound programs
• Disaster Recovery with server deployment to a remote site
• Protection for internal hardware failures as well as for natural disasters

James K. Noble, Jr., President & CEO, states, “Noble Systems recognizes the importance of maximum up-time in a contact center environment. In today’s competitive business environment, system downtime has costly consequences from productivity losses and wages paid to call center agents who are not on the phones. Recent natural disasters have put the spotlight on disaster recovery, with the need to continue to conduct daily business operations. The Noble® RepliServer provides the crucial fail-over and redundancy tools centers need to help preserve up-time, maintain the database, and deliver continued productivity in the event of a system issue or disaster situation.”