AMO Selects Acumen! to Improve Productivity and Enhance Collection Strategies

Columbia Ultimate, the expert in providing software and integrated solutions for collecting money, today announced that Asset Management Outsourcing, Inc. (AMO) has selected Acumen! to enhance collection efforts and better monitor recovery results. Acumen! is a knowledge-based solution that integrates with The Collector System to profile accounts, forecast payment probabilities and produce specialized liquidation reports and graphs in a user-friendly manner.

As a current client of Columbia Ultimate’s The Collector System, AMO will leverage Acumen’s scoring feature to determine which accounts both new and existing, have the greatest potential for successful recovery.

“Acumen! is the next logical step in our continuing plan to place high potential accounts in front of our best collectors. Acumen!, compliments our centralized strategies for salvage, small balance, partial payment arrangements and NSF checks. The opportunity cost of putting the wrong accounts in front of the wrong collectors can be devastating,”, said John McNamara, AMO’s chief operating officer. “The recent purchase of Acumen! will minimize that opportunity cost and enable us to increase our client performance by using on-line analytics to profile accounts, implement enhanced collection strategies and generate a higher return for our clients.”

“Our No. 1 objective is to continue to improve recovery performance,” adds Mike Chamberlain, AMO’s president and CEO. “We can accomplish this by helping our collectors work smarter while providing easy-to-access cutting-edge tools for our managers. The introduction of Acumen! further compliments the segmentation and inventory automation work we’ve done this past summer as we create branch locations handling more specialized tasks, such as Cleveland, Tennessee.”

“Our clients’ have expressed the need for analytics to continually refine their collection strategies,” said R. Fred Houston, president and CEO, Columbia Ultimate. “The addition of Acumen! to our offerings provides increased value to these clients, and we are excited that Asset Management Outsourcing has selected this tool to enhance its productivity.”