India's Call Center Industry Facing Some Problems

Published on:
 12 September 2006 at 10:20 a.m. ET

Sept. 12, 2006, 10:20 a.m. insideARM.com The iA Institute
Written by: Unknown Author –

http://www.insidearm.com/news/00011181-indias-call-center-industry-facing-some-p/

A shortage of skilled labor in India’s call center is causing a number of problems including cost, quality and security concerns.


According to Gartner,a Stamford, Ct.-based research company, a lack of skilled workers over time will drive up labor costs as employees sell their skills to the highest bidder thus eliminating the cost advantages. Resorting to recruiting less-than-qualified personnel to run the many call centers can cause the quality of services delivered to suffer. Additionally the risk of fraud and theft of confidential data increases as under qualified employees perform jobs vital to security.


For this complete story, please visit India’s Call Center Industry Facing Some Problems.


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