Healthcare Collector Purchases Collection Call Center from AMO

Kaulkin Ginsberg announced today that Receivables Outsourcing, Inc. (ROI), a healthcare receivables management firm based in Timonium, Md., has acquired the assets, retained the collection staff, and commenced a new lease of a call center facility in Glendale, Az., from Asset Management Outsourcing, Inc. (AMO), a debt collection agency based in Norcross, Georgia. Kaulkin Ginsberg initiated this transaction and served as advisor to AMO.

According to Michael Lamm of Kaulkin Ginsberg, a deciding factor of the sale was the presence of a seasoned collection staff in place. “We were happy to help ROI determine that the on-site team could successfully convert from collecting credit card to healthcare accounts quickly,” he noted.

The call center, located on West Olive Avenue in Glendale, Az., will provide ROI with a west coast presence to build upon.  The facility has up to 8,000 square feet of office space and a total capacity of 85 workstations.

Chris Wunder, President of ROI and President-elect of ACA International, the Association of Credit and Collection Professionals, noted, “This acquisition provided us with a turn-key facility to service our healthcare clients in the Western U.S. and meet our ever increasing needs for additional capacity. We have expanded our geographic reach, and we’ve gained an experienced staff of collection personnel to build from.”

Michael Chamberlain, President and CEO of AMO, concluded, “As we open new call centers and shift some of our existing branch locations to new and different labor markets, the end result can be excess capacity. With assistance from Kaulkin Ginsberg, we were able to find the right buyer for the local assets and also transition our experienced Glendale work force to a solid, integrity-oriented company like ROI. It worked out very well for all parties. We would not have been able to accomplish this without the expert assistance from Michael Lamm, our representative at Kaulkin Ginsberg.”