TeleTech Signs Agreement With Kempe Foundation

TeleTech Holdings, Inc. announced that it has signed a multiyear agreement with The Kempe Foundation for the Prevention and Treatment of Child Abuse and Neglect, recognized as the world leader in child abuse treatment programs.

Under the terms of the agreement, Kempe will use the TeleTech OnDemand hosted BPO solution for automatic call distribution and self-service solutions. The solution allows Kempe to minimize variable costs, allowing more assets to be applied toward various prevention and treatment programs to help abused and neglected children. Directed by some of the nation’s leading child abuse experts, the Kempe Center hosts nine innovative programs that treat abused children, train medical professionals, and research new treatment methods.

"Thanks to TeleTech, we now have the capacity to streamline important calls for help from the community and to expand our ability to make Kempe’s expertise available to the public and professionals for assistance," said Steven Demby, chairman of the board of The Kempe Foundation. "Together, we will provide an even greater voice for children as we grow our model programs and services to help protect more of our nation’s children."

"With our hosted solution, The Kempe Foundation can tap into a globally-connected and highly scalable BPO environment with a simple broadband connection to our network, "said Kenneth Tuchman, TeleTech chairman and chief executive officer. "This partnership reaffirms our thought leadership in the hosted BPO market and supports our mission to improve the well-being of our local neighborhoods while supporting important causes worldwide."

TeleTech employees across the world partner with local and national organizations to take part in volunteer activities that benefit their communities at local and global levels.