ROCHESTER, N.Y. –– Continental Service Group, Inc., dba ConServe, a leader in the collections industry, proudly announces that it has hired Jim McCarthy as their Chief Risk Officer. Effective immediately, this role will have McCarthy focusing his expertise on providing the strategic leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's compliance, operational and strategic risk.

With over 30 years of success in the industry, ConServe has defined itself as an innovator and role-model in the field while effectively redefining collections with The ConServe Advantage®. Ethics and compliance are the cornerstones of the organization’s success and in aligning forces with a former CFPB architect, they are proactively and enthusiastically ensuring the organization's Enterprise Risk Management policies and strategies are in compliance with all applicable regulations, rating agency standards, and strategic imperatives of the organization.

As a nationally recognized expert on CFPB regulation, McCarthy is a leader in navigating the consumer financial risk environment. In fact, he was the key architect in establishing the CFPB’s complaint process via their company portal. While consulting with ConServe over the past year, McCarthy was so impressed with the company’s commitment to compliance and regulation adherence that it was a natural progression for him to join the organization on a more permanent basis. In his new role as Chief Risk Officer, he brings proficiency and knowledge of the intelligent business application of complex consumer financial rules and regulations and has broad experience in Research, Markets and Regulations (RMR). He states “I am eager to join ConServe in this role so that I can reinforce and strengthen our efforts in Fostering Financial Freedom® for our Clients and their consumers.” He continues: “as a means of helping to improve the human condition, I am excited to oversee the enterprise risk management process to ensure alignment with ConServe’s overarching organizational objectives.”

As the previous owner of his own consulting consumer financial company, McCarthy has a profound understanding of compliance management systems. He has extensive professional experience in the consumer financial environment, is a graduate of Minnesota State University and has earned professional certifications from George Washington University and the Wisconsin Bankers Association Graduate Banking School. As a devoted father of 3, he currently divides his time between his home in California and his new opportunity in New York.

McCarthy’s efforts will reinforce the value and significance of the numerous recognitions that ConServe has received that include appearing on Inc. Magazine’s Inc. 5000 list of the fastest growing privately-owned companies in the nation (7 times), being named a Rochester Top 100 company (14 times), recognized as a Rochester Top Workplace (4 times), receiving the Better Business Bureau’s Torch Award for Ethics, receiving a Rochester Business Ethics Foundation ETHIE award, and being recognized by insideARM as a Best Places to Work in Collections/Best Call Center to Work For as part of an industry excellence program (5 times).

About ConServe

ConServe is a top-performing award-winning provider of accounts receivable management services specializing in customized recovery solutions in higher education, government, consumer and commercial markets. For over 30 years, we have been a consumer-centric organization that operates as an extension of our Client’s valued brand. Anchored with ethics and compliance, we’ve redefined collections with The ConServe Advantage® while partnering with our Clients to give them peace of mind and to help them achieve their goals. Ethics. Technology. Performance.
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