Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).
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Minnesota Commerce Department Fines NCO Group $250,000 for Hiring Felons
17 February 2012
Executive Changes: Several Agencies Add Compliance, Quality Assurance Positions
17 February 2012
ACA's Pat Morris Takes on USA Today. Who Won?
17 February 2012
Spot the Bias: "Banking Industry Continues to Stalk Grieving Widows"
17 February 2012
FTC to Hold Press Conference on Fake Debt Collector
16 February 2012
FCC Rule Adoption to Allow Autodialer Calls to Cell Phones for Debt Collection
16 February 2012
CFPB Proposes Rule to Supervise Large Debt Collectors
16 February 2012
FDCPA Suits Jump in Second Half of January
16 February 2012
Ironic Debt Settlement Class Action Lawsuit is Ironic
16 February 2012
Collecting from Military Service Members Requires Unique Sensitivity
15 February 2012
Turn Around, Bright Eyes: Chase Bank Slows Down Consumer Lawsuits
15 February 2012
Senator Joins Bill Bartmann in Collection Industry Crusade
15 February 2012
PODCAST: Is it Illegal to Record Collection Calls?
14 February 2012
Debt Buying Professionals See Improvement and Significant Challenges Ahead
13 February 2012
Access to Old Collection Documents Becoming Increasingly Important in ARM
13 February 2012
DBA International: Nice to Have You in our Corner
10 February 2012
What You Can Do, Right Now, to Help the Collections Industry
9 February 2012
FTC Warns Marketers That Mobile Apps May Violate Fair Credit Reporting Act
8 February 2012
NCO Settles Debt Collection Action with 19 States
7 February 2012
Medical Debt Collector Agrees to License Suspension
6 February 2012
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