Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

See all Topics
Logo for Consumer Financial Protection Bureau [Image by creator  from ]

CFPB Announces Additions to Executive Team

1 October 2019

 [Image by creator Istimages from AdobeStock]

Court Rejects $6mm TCPA Class Settlement Because Class Definition Includes “Unascertainable” ATDS Reference

30 September 2019

US Capitol Building [Image by creator Gary from AdobeStock]

In-Depth Discussion of Hot Topics from House Fin. Servs. Committee Debt Collection Hearing

30 September 2019

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

7th Cir. Holds No FDCPA Claim Where Consumer Failed to Prove Credit Card Transactions Were for ‘Consumer’ Purposes

26 September 2019

A spiral pad with the word "UPDATE" and a hand-drawn bar that is half filled and the word "loading" underneath [Image by creator Marco2811 from AdobeStock]

Lively Debt Collection Debate Likely in House Fin. Servs. Committee Hearing Tomorrow

25 September 2019

 [Image by creator BillionPhotos from AdobeStock]

Why the Fate of the TCPA’s ATDS Definition May Hang on a Comma, Obscure Rules of Grammar, and One Bad Analogy

25 September 2019

Illustration of a business man with a magnifying glass following $ signs [Image by creator spectrumblue from AdobeStock]

N.D. Ill. Calls Out Plaintiffs’ Counsel’s Scheme of Faxing Credit Report Disputes to Obscure Number

24 September 2019

Blind justice figurine in font of old fashioned books [Image by creator Kaspars Grinvalds from AdobeStock]

3rd Cir. Vacates Cy Pres Class Settlement Citing Trial Court’s Failure to Scrutinize Scope of Release

24 September 2019

 [Image by creator freshidea from AdobeStock]

District Courts in Florida and Texas Hold Random or Sequential Number Generation is Required Exactly One Year After the Ninth Circuit’s Troubling Decision

23 September 2019

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

Consumer Relations Consortium Submits Comment to CFPB's NPRM for Debt Collection

19 September 2019

 [Image by creator John Takai from AdobeStock]

Ninth Circuit Strikes Down Statute Regulating Automated Calls on the Basis of Content—Misses The Irony

16 September 2019

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

California Debt Collector Hit With $267 Million TCPA Judgment After Jury Verdict

12 September 2019

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Another N.D. Ill. Case Applies Statutory Definition—But all Eyes Are On Gadelhak

11 September 2019

 [Image by creator Gajus from AdobeStock]

CFPB Launches Innovation Network with State AGs; Issues Three New Policies

10 September 2019

Child holding can and string phone to ear [Image by creator Chepko Danil from AdobeStock]

Second Florida Court Applies Statutory ATDS Definition—But Dialer Wait Queue Messages Deemed Pre-Recoded Calls for TCPA Purposes

10 September 2019

Referee indicating timeout [Image by creator sixdays from AdobeStock]

Big TCPA ATDS Win Affirmed by Sixth Circuit—But Opinion Leaves Room For Debate as to Scope of Decision

9 September 2019

Business man pretending to push back against a mural depicting gears [Image by creator olly from AdobeStock]

Ringless Voicemail Providers Begin to Fight Back Against TCPA Liability

5 September 2019

A judge's gavel sitting on a pile of cash [Image by creator Pakhnyushchyy from AdobeStock]

Court Awards Attorney Fees to Debt Collector, Finds Plaintiff Filed FDCPA Case in Bad Faith

4 September 2019

 [Image by creator BillionPhotos from AdobeStock]

7th Cir. Holds No FDCPA Claim Where Consumer Failed to Prove Credit Card Transactions Were for ‘Consumer’ Purposes

4 September 2019

Fingers crossed behind man's back [Image by creator Dmitriy from AdobeStock]

Plaintiff Acted in Bad Faith by Not Disclosing All FDCPA Claims to Bankruptcy Court, Says D.N.J.

3 September 2019