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Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

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FTC's Reilly Dolan Lists Those Banned From Debt Collection, and Discusses Industry Self-Regulation

28 August 2015

Eleventh Circuit Court Cites “Plain Language” of the FDCPA, Rules in Favor of Capital One in Debt Collection Case

27 August 2015

Another Positive TCPA “Prior Express Consent” Case

27 August 2015

Ontario Systems Adds Sessions Firm Partners to Roster of PowerUp 2015 Presenters

27 August 2015

CFPB Monthly Complaint Report Reveals Major Difference in Enforcement Challenges

26 August 2015

Third Circuit Holds Debt Collector Bears Burden of Proving FDCPA Exception to Third Party Contact

25 August 2015

“Human Intervention” by Strip Club is Sufficient to Defeat a TCPA Claim

24 August 2015

FDCPA Lawsuits Up Sharply YTD in 2015 vs. 2014

21 August 2015

CFPB Takes Action against Springstone Financial, LLC; Collectors Should Take Note

20 August 2015

Second Circuit Holds Servicing Transfer Notice Not Exempt from FDCPA

20 August 2015

DBA International Updates its Code of Ethics

19 August 2015

CFPB Files Amicus Brief in FDCPA case

18 August 2015

United Debt Holding, LLC, Receives SSAE 16 Type I Attestation Report

17 August 2015

Robo-Calling and the ARM Industry: An Open Letter to the FCC

14 August 2015

Local Counsel Collective One of Inc. Magazine's Fastest Growing Companies

14 August 2015

4 Collection Agencies File Motion to Intervene in Support of Appeals of FCC’s July 10, 2015 Declaratory Ruling

13 August 2015

Citizens Bank Fined by CFPB, FDIC and OCC

13 August 2015

Attorney Insight: The FCC's TCPA Consent Order

12 August 2015

New York Rules Could Strengthen the Relationship Between Collection Agencies and Creditors

11 August 2015

Correction: The 1,517 Words That Have Guided First Party Outsourcing for 13 Years

10 August 2015

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