Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

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Regional Compliance Meetings Offer Guidance, Problem-Solving, and Strategizing

14 July 2015

Two TCPA Webinars This Week Offer Clarity, Insight to Shifting Compliance Concerns

13 July 2015

FCC Releases Long-Awaited TCPA Ruling And Order

11 July 2015

New York Court of Appeals Reverses Lower Court Decision and Upholds Local Law 15

10 July 2015

Consumer Relations Consortium Welcomes Frost-Arnett and General Service Bureau

10 July 2015

Chase Debt Collection Enforcement Action: Breaking Down the Numbers, And Regulator Commentary

9 July 2015

Court Order Shuts Down Med-Rev Recoveries For Failing To Abide By Terms Of Prior Agreement

9 July 2015

FTC Bans Fraudulent Debt Collectors Who Targeted Spanish-Speaking Consumers

8 July 2015

JPMorgan Chase to Pay $125M to Settle Debt Collection Investigations

8 July 2015

Senate Bill Proposes to Make Robocalls a Federal Crime

8 July 2015

Common Sense Prevails 3rd Circuit FDCPA Case

7 July 2015

NCLC Publishes Report on Debt Collection Communications

2 July 2015

FTC Sends $4 million in Settlement Payments to Consumers

1 July 2015

State Law Licensing for Collection Agencies: Compliance in Focus

1 July 2015

Maine Changes Its State Fair Debt Collection Practices Act

1 July 2015

FCC and Florida Team Up Against Fraudulent Telemarketers (Still No Official TCPA Word Yet)

1 July 2015

Best Practices: Physical Controls at a Debt Collection Agency

30 June 2015

Things to Do While Waiting for the FCC's TCPA Language

30 June 2015

Culture Check: Does Your Company Have a Culture of Compliance?

29 June 2015

More Detail About CFPB’s Release of Public Debt Collection Complaint Narratives

26 June 2015