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Illustration of an old fashioned rotary dial phone [Image by creator ojovago from AdobeStock]

4 Ways to Sharpen Your Outbound Calling Strategy

18 September 2023

Image of a neon bright yellow outline of a wired phone handset against a black background [Image by creator SergeyNivens from AdobeStock]

Who’s Calling?: Augment Your Collections Strategy by Telling Consumers Who’s on the Line

11 September 2023

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What is Account-to-Person (A2P) Messaging?

21 August 2023

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Four Ways to Refresh Your Recovery Strategy

3 August 2023

A picture of a cell phone on top of paper dollar bills in various denominations, on a light blue wooden table. [Image by creator sveta from AdobeStock]

Get Your Collections Calls Answered: 3 Key Takeaways from TransUnion’s State of Customer Outreach

11 July 2023

Men in suits shaking hands. [Image by creator beeboys from AdobeStock]

Increase Collections by Knowing Your Customers Better

13 June 2023

Business man pretending to push a button in the air of an image of two hands shaking on a deal [Image by creator sdecoret from AdobeStock]

How to Build Trusted Creditor-Collector Relationships (and Better Market Your Agency)

18 May 2023

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Credit Counseling - The Untapped Resource that Can Strengthen Consumers’ Finances While Improving Recovery Rates, Employee Morale, and Corporate Reputation

25 April 2023

Image of a compass with the arrow pointing towards the word "trend" [Image by creator Olivier Le Moal from AdobeStock]

The Credit Risk Trends that Matter Now.

2 March 2023

A white computer keyboard with a large green key that says "Payment" [Image by creator ArtemSam from AdobeStock]

How to Integrate Alternative Payment Methods into Your First and Third-Party Collections Strategy [Sponsored]

24 January 2023

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How a Compassionate Collections Strategy Can Make Your Business Better

21 December 2022

A 1040 tax form, a check from the United States Treasury, and a $100 bill [Image by creator pixelrobot from AdobeStock]

3 Key Ways to Prepare for Tax Season Now

14 December 2022

Image from a dictionary showing the word leg-is-la-tion [Image by creator Art of Success from AdobeStock]

What Creditors and Medical Services Providers Need to Know About D.C.’s Amended Debt Collection Law

17 November 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Compliance From the Top Down: An Interview with TCN

8 November 2022

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How the Macroeconomy Should Affect Your Collections Strategy: An Exec Q&A with Experian

27 October 2022

3 white animated figures, two wearing only ties and boxing gloves. Figure in the middle wearing a bow tie and holding up one hand as the winner. [Image by creator Texelart from AdobeStock]

Creditors Adjustment Bureau Prevails in a Landmark California Appellate Court Decision

28 September 2022

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4 Vendor Management Best Practices for Collections and Recovery

18 August 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

16 August 2022

4 Businesspeople in a thinking pose, each with a question mark floating above their head [Image by creator metamorworks from AdobeStock]

Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

9 August 2022

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CFPB Encourages States to Police Credit Reporting; Targets Medical Debt, Tenant Screenings

27 July 2022