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Report Shows Steep Rise in Consumer Complaints to CFPB: Consumer Reporting Leads the List While Debt Collection Declines

20 April 2023
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District Court Awards Consumer Fees; Says Actual Damages Do not Equal a Concrete Injury

15 March 2023
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Collections Industry Sees Significant Split Between Large and Small Firms’ Investments in Customer Contact Channels

7 December 2022
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Debunked! Four Compliance Myths and Misconceptions for Collections

29 September 2022
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Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer

13 September 2022
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Hunstein Isn't Over: 4 Things You Need to Know

12 September 2022
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Credit Eco to Go: Fairness as a Service [Podcast]

7 September 2022
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CFPB Signals Increased Scrutiny of Credit Card Industry Interest Rates

6 September 2022
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Banking Groups Challenge CFPB’s RFI on Customer Service

1 September 2022
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Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

24 August 2022
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Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

16 August 2022
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CFPB Prioritizing Enforcement Over Education

10 August 2022
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CFPB Releases Reg F Guidance

2 August 2022
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Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

26 July 2022
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Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

20 July 2022
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CRC Comments on CA DFPI's Proposed Complaints and Inquiries Regulation

14 July 2022
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6th Cir. Holds ‘Objectively Baseless’ Debt Collection Lawsuit Violated FDCPA

5 July 2022
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CFPB Says Convenience and Pay-to-Pay Fees are Prohibited Junk Fees

30 June 2022
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CFPB Office of Servicemember Affairs Annual Report Highlights Consumer Complaints From Military Families

21 June 2022
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CFPB Addresses Credit Reporting in Buy Now, Pay Later Market

20 June 2022

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