Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics

Collection Agency Northland Group Announces Opening of New Call Center

4 December 2012

Executive Change: AllianceOne Hires VP of Business Development

4 December 2012

Court Upholds Simple Personal Guaranty Leading to Recovery

3 December 2012

Brad Pitt Developing Debt Collector Series for HBO

30 November 2012

Commercial Law League of America Hires New Executive Vice President

30 November 2012

Executive Change: Maggie Adams to InvestiNet as VP of Audit & Compliance

30 November 2012

Whitepaper Examines Collection Agency Call Analysis: Driving to One Percent

29 November 2012

ARM Companies Largely Meeting Expectations in 2012

29 November 2012

Coface Collections North America Employees are Making a Difference

29 November 2012

UK ARM Firm Lowell Group Announces Fiscal 2012 Results

29 November 2012

Third Party Debt Collection Accounts Fall in Q3

28 November 2012

Debt Collection Complaint Picture Not Likely to Improve Under CFPB

27 November 2012

Account Control Technology Donates $22,676 for Breast Cancer Research

27 November 2012

Executive Change: Lance Phair named EVP, Global Recovery Strategy for Phillips & Cohen

27 November 2012

POLL: How is 2012 Looking?

27 November 2012

A Whale of a Thanksgiving

26 November 2012

Optio Solutions and CrossCheck Donate 89 Turkeys for Thanksgiving Food Program

26 November 2012

How Collection Agencies Can Best Manage Debtor Phone Numbers - Part 2

21 November 2012

In Which the Staff of insideARM.com is VERY Thankful

21 November 2012

Mackenzie Hall Wins U.K. Consumer Debt Collections Agency of the Year Award

20 November 2012