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Five young people lined up against a wall, looking at their cell phones [Image by creator akhenatonimages from AdobeStock]

For Effective Digital Collections, Channel Your Inner Digital Marketer

30 October 2023

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

Core Components for a Successful Email Program in Debt Collection

27 September 2023

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Who’s Calling?: Augment Your Collections Strategy by Telling Consumers Who’s on the Line

11 September 2023

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Between Hitting “Send” and Reaching the Inbox: The (Hidden) Anatomy of Email

24 August 2023

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What is Account-to-Person (A2P) Messaging?

21 August 2023

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CRC to NY DFS: Proposed Rules Harm Consumers; Conflict with Existing Law

21 February 2023

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Technology is Key to Compliance & Self-Service: An Interview with Finvi

15 November 2022

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Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

16 August 2022

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Debunking Three Compliance Myths Regarding Texting in Collections & Recovery

9 August 2022

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Debt Collection Text Messages Not Protected by Bona Fide Error?

18 July 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Evolution of ARM: Up Next, Collaborative Intelligence

5 July 2022

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Credit Eco to Go: The Problem Solving Game of Digital Communications [Podcast]

14 June 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The End of Outbound Calling and the New Customer Experience Era in Collections

14 April 2022

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

3 Compliance Myths about Email for Digital Debt Collections/Recovery

7 April 2022

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Creditors: Four KPIs to Evaluate Digital Strategies at Collection Agency Partners Quickly

30 March 2022

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Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

25 January 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: Digital Advances Mark a New Era in Debt Collections

22 December 2021

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Credit Eco To Go: Communicating with Consumers Where They Are...

20 December 2021

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15 Days Until Reg F is Here! 3 Things You Can Do to Prepare for the Reg F Effective Date NOW

15 November 2021

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Think Differently: How Consumer Preference Will Shape the Future of Collections

22 September 2021